Konica Minolta magicolor 2430DL Media Jam
edited by Earl on Apr-27-2016
originally created on Sep-02-2008
This laser printer worked for me from July 2005 until January 2016....
An error became more and more common: "Media Jam
No matter what kind of paper I put in the tray,
the printer gave the "Media Jam" error. I opened the top and there was no
inside. The printer would not pull the paper all the way
the printer, so there was nothing jammed. This error message was not helpful. Instead, the
printer simply could not pull the paper up into the machine.
I searched online and finally found a website
with the answer
I decided to try it and document the steps with photos to
more clear what the fix is. Here is how I fixed this issue...
no cost! No purchase required! And it takes just a
Step 1: Open the top of the printer.
Step 2: Look for a green handle and pull the printer drum up
and out of the printer.
View of printer with the drum removed:
Step 3: Locate the paper feed (also called a feed tire) and
remove it. Read warnings
the above photo, I outlined the paper feed with a blue square.
The paper feed is a dark gray piece of
stretched across black plastic, shaped like a half circle or a
crescent. Be careful removing it as
is cheap and fragile.
Dave wrote in saying he got his printer working without removing the
feed, just wiping it down with alcohol. I also was able to successfully
clean the feed in 2013 without removing the paper feed. It is an easy
job. I just wiped the paper feed with a dab of
alcohol and a paper towel. I recommend you first try cleaning the paper
feed without removing it, and if the printer will still not pick up
paper, remove the paper feed and clean it more thoroughly.
"To get the wheel out you simply just
it to the right. I though the arm was a spring latch and almost broke
it by squeezing." - John
The part can break when you put it back in, too.
trying to get it back in, I broke the little roller legs."
"Here is a picture to help clarify the removal of the pickup roller..."
Click for larger view.
use care when taking the paper feed out and when putting it back in.
The part did not break when I re-installed it a few different
times so I know it is possible to keep the part safe, but it is fragile
plastic, so keep that in mind when handling this. But hey, if
your printer is not working anyway, what have you got to lose?
you break this piece, a replacement might cost you around $20 or so if
you include shipping.
Here are a couple views of the paper feed removed from the printer,
sitting on top of my desk:
4: Clean it. One option I used was to spray a little "all
cleaner" on it to dissolve any grime... the same stuff we use to clean
the kitchen. Then I cleaned it under the
faucet, letting running water wash it off and then dried it off with a
Honestly, the part
didn't even look dirty before I cleaned it, but I thought I would give
it a shot.
Step 5: Pop the paper feed part, carefully, back into the
metal bar inside the printer.
Put the drum back inside the printer...
...and close the lid.
Immediately, my printer began printing with no more paper jams!
I have two ideas why the steps above got rid of the paper jam error.
The paper feed had poor traction because of some foreign
build-up on the rubber paper feed. Cleaning it gave the paper
feed more traction to push the paper.
2. Simply removing
the part and putting it back in may have changed the height of the
on the metal bar
just enough to push better on the paper.
The good news is that this was a simple and free solution and the error
is gone... for now.
If the rubber piece has lost tread and needs to be replaced, I found a
place that sells it online for $20: precisionroller.com
I would shop around before actually buying it from this
but since my paper jam problem is gone, I'll wait before
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Len - Sunday,
September 28, 2008 at 2:31 PM
I had the same problem.
What a joy it was when I found this!
Thanks for the feedback, Len! I was happy to know that
somebody was able to use this. Hopefully you were able to fix
your printer problem. As of today, about a month after using
steps in this guide, my printer is still printing like a charm with no
paper jams. I was happy to fix my own printer and hope others
able to do the same.
- Monday, September 29, 2008 at 2:24 PM
Same here and more thanks for the post!
- Sunday, November 2, 2008 at 1:14 PM
Worked right away, so far so good. Thanks.
Glad to see your post, Patrick. I'll make a quick update on
my printer while commenting here. I performed the cleaning
procedure documented above two months ago. The printer lasted
that long without getting the "Media Jam" error. However, I
just get the error again a couple days ago for the first time since
cleaning the paper feed. The paper was a heavier stock
(for wedding shower invitation cards), so the paper
thicker with a different texture than typical paper. The
feed had trouble picking up the cards. It wasn't
Jam" at all as the error stated, but rather the paper feed could not
push the cards into the printer. It was annoying to go
the steps to remove the error, by opening the printer door and pulling
the drum out, then replacing the drum, and closing the door.
feel silly going through those steps repeatedly to remove a dumb error
message. So, I followed the procedure I documented above to
the paper feed. I actually opened up this very web page to
me how I did it. I cleaned the part again, in just a few
and then we were back to printing with no more "Media Jam" errors.
So, the first time doing this gave me two months of
printing without the error. I'll try to remember to make a
here the next time I get the error message. Hopefully the
printer will last more than 2 months this time.
I probably will have to replace the paper feed.
- Wednesday, January 28, 2009 at 12:09 PM
Many thanks, worked like a charm. All other suggestions utterly failed
to have any impact on the problem.
- Friday, February 20, 2009 at 12:40
Amazing how well this worked for me too. I pulled the wheel out and
though that it felt clean as a whistle. Rubbed it down with a little
dish soap and water and put it back. Grabbed the paper instantly. I
would add to your "how to above" - that to get the wheel out you simply
just slide it to the right. I though the arm was a spring latch and
almost broke it by squeezing.
Thanks for unselfishly posting this.
Thanks, John, I edited the guide to include your observation.
- Friday, April 17, 2009 at 2:01 PM
WORKS GREAT. I had some issues ; in trying to get it back in, I broke
the little roller legs (see notes about brittle plastic, be careful!)
Superglue didnt fix it - so after some hunting I found them here...
up roller, part number 8314139-3062-01
where they are cheaper than the precision roller link above
(5$ each) but they have a 15dollar minimum order plust 10S&H.
so I bought 3 - gave one to a friend with the same printer and will
sell the extra on ebay. (check there too). After installing
the replacement, the printer feeds like a champ. Thanks so much for a
Thanks for sharing that, Matt. I added a portion of your
observation to the
guide also, to help warn others.
- Saturday, June 13, 2009 at 22:26
I have been having this problem for the past couple years now, and had
I known the solution was as simple as this, I would have done it long
Like you said before, the paper feed wasn't picking up the
paper. I've ignored the problem for so long because in the
past, I was able to get the printer to work by simply trying a few
times. however, tonight I was trying to print out some
wedding invitations (thick card stock) and no amount of retries was
doing the trick.
I took some soap and water to it and washed it with my
fingers. Dried it off good, put it back in, and it grabbed
the first card right away. Thank you so much for this!
And also thanks to those above who broke their feeders and then told
the story so that I would know how to get mine in and out without
Glad it worked for you! And I appreciate your feedback.
- Tuesday, June 16, 2009 12:56 PM
Worked like a charm. Thank you for your detailed description with
End Dan - Wednesday, June 24, 2009
Thank you, thank you, thank you! I love this printer - still on the
original toner after years of light use. However, the printer was going
to "error" every time I tried to print - card stock or plain paper.
Your solution fixed it, making my Magicolor useful once again!
Terry - Wednesday,
August 12, 2009
Thanks so much!! I followed your wonderful illustrated instructions
with great success.
Tommo - Wednesday,
August 26, 2009 at 03:16
Fantastic!! I was dreading having to haul the thing to a repairer and
then be fleeced of a few quid. This worked a treat. Thanks!
- Wednesday, September 2, 2009
What a relief to find this solution online. Tried it last night after
spending a frustrating day with the Media Jam error message. So far so
good!! Thank you so much for this advice. Hey Konica...are you
TL - Tuesday,
September 8, 2009 at 23:02
Worked absolutely perfect. Used some denatured alcohol to clean and no
jams. Thank you.
- Saturday, September 12, 2009
Just another VERY happty person. It worked as
promised. Also thanks to those how posted the warnings on
breakage. I would have broke it for sure without the warning.
Thanks to everyone for your feedback. :-) I
this cleaning procedure over a year ago and my printer is still working
fine. Just printed some things a few days ago.
the Media Jam error in over 10 months. Never did purchase any
other parts to fix it, either. Hopefully you all will have
- Thursday, September 17, 2009
I just tried this after I got a paper jam error and it seems to be
working fine now. Thank you very much for posting this online.
- Monday, September 28, 2009 at 12:43 PM
I have had minolta printers for years and have had this problem in them
all. Thanks for such a simple fix, I could not even get this
information from Minolta.
M - Tuesday, October 13, 2009
thanks....I can't believe this worked! I've had this problem
a couple years and just kept trying until something printed, but this
was a great solution! You have scores of good karma for
Kinnear - Friday, October 23, 2009 at
Just hope Minolta read this - got my printer up and running again in
10mins after 5 months of lying inhardware limbo...
Technerd - Tuesday,
November 10, 2009 at 15:19
I am soo glad that you posted this information on how to fix the media
jam issue! I have had this issue for about a year now and
would clean this feed tire with an alcohol swab. This would
solve the issue for a few days, but it would recur again and
again. Cleaned the feed tire on both my Magicolor 2430DL and
the Pagepro 1330W I have. Both are working like a charm now!
S - Wednesday, November 25, 2009 at
I found this website after i broke my roller. Here is a
picture to help clarify the removal of the pickup roller (link now broken but image is above within post
guess I'm stupid and need a better visual aid. Also shown
in pic is a temp repair I did in order to finish printing some
important documents. I rolled the rubber of the roller back
and zip tied the plastic part of the roller to the metal bar.
I used a very small zip tie to do it and as you can see it makes the
rubber part of the roller stick out. Worked in pinch and
actually ive printed 30+ pages and its still working. By no
means a permanent solution, but it does work. Possible better
solution to removing the roller every time might be to clean it in
place with a qtip and isopropyl alcohol, but I have not attempted this
yet. Shipping from national parts is $10 for 3, have extras if anyone
needs, or ill end up ebaying them.
Thank you, Scott, for sharing what you discovered. I added
note to the warnings section. Sorry your part broke, but good
improvising with the zip tie and getting your printer back to work!
Bret - Wednesday,
December 9, 2009 at 20:30
I cannot thank you enough for taking the time to help others.
I was about to go Office Space on this thing. Merry
Keith - Sunday,
January 3, 2010
Excellent information. I really like my 2430DL
printer. Have had it for two or three years now and use it to
print a four page newsletter, 20 + copies monthly and the media jam was
driving me crazy. Hopefully this will take care of that
little aggravation for awhile.
Thanks for the info
- Wednesday, January 27, 2010
It really worked like a charm for me too. This issue was driving me
Thanks a ton for posting it on web.
Dale - Monday,
February 1, 2010
Thank you!!! So much for sharing! I just bought
this used and this problem occurred! I read so much of people
liking this machine and now I really do!
Appreciate your "Go-Give" Attitude~
Matt - Wednesday,
February 3, 2010
Fab. have had problems with media jams for years and it drives me
crazy! Just given the wheel a clean and so far it's working again!
yucan2 - Wednesday,
February 3, 2010
This info. is positively priceless. Thanks a bunch.
gracie - Monday,
February 4, 2010
fantastic - i've been having this problem on and off for ages and in
minutes its fixed. it was so bad i even bought a spare
printer off eBay (for 1p!!) now they both work!
Rich - Monday,
February 22, 2010
Unbelievably helpful! I've been trying to figure out how to fix this
problem on my 2400w for almost a year. I was just about to
buy a new transfer unit for $150 when I found your fix. Took
less than a minute - no more paper jams! THANK YOU! THANK
YOU! THANK YOU!
Lkay - Wednesday,
March 3, 2010
Just wanted to say that I have never had such a nice experience solving
such an annoying problem. Your photos are clear, your steps explicit,
and best of all - it actually works! Thanks so
Arie - Monday,
March 15, 2010
Works! I really appreciate you took the time to make this guide. People
like you make the internet a truly useful medium!
Randi - Tuesday,
March 23, 2010
Tried this but still get the error message and no ability to
print. I did pull paper out of the top when I stopped a run
midway...any other ideas?
suebaby - Friday,
April 2, 2010
You rock, Earl! Thank you thank you thank you!!! I have been searching
forever for a fix to this and was getting mighty vexed; I was about to
give up when I lucked onto your very beautifully documented steps. You
are an angel for sharing this with other folks. God bless!!!! :)
Paul - Tuesday,
April 6, 2010
Thank you! Worked first try. I am so glad you took
the time to put this page up.
Dar - Monday,
April 12, 2010
Ditto what Arie said on Monday, March 15, 2010
Great tutorial. Hope to see more like this. If I find any fix-it tricks
I'll pass them on to you.
May 8, 2010
After cleaning the papter feed, came out easy, reassembled, and tried
it, I now get a fatal erro 17H error, I tried reinstalling
all the cartridges, still getting 17H.
- Thursday, June 10, 2010
I have two of these units which after a couple of years were
developing chronic feed problems. I noticed when the printer drum was
pulled, at the left rear and above the roller, there was a small
rectangular hole filled with white powder. After spraying the hole, the
surrounding sensors, and the back assembly with compressed air
(spraycan source) both printers were fully functional again with no
Something to try first.
Saturday, June 19, 2010
Have Media Jam error. Cleaned wheel. Did not work. Replaced wheel.
Same error. Causes paper to jump back away from pickup. Any other
Thank you for your assistance
When you say you replaced wheel, do you mean with a new one?
I have been running this printer five years and have not
purchased any replacement parts, except for ink cartridges, but if I
kept getting the media jam error even after cleaning, I would pursue
the idea of getting a new one, which are pretty cheap.
on this page we talked about where they can be bought and how much they
cost. Just before your comment, a new idea was
Will - might be worth a try as well.
Saturday, June 19, 2010
Yes, I bought a new one and replaced the old one. They look and
feel about the same. I also tried blowing canned air in and around the
area. I did not seem to have a lot of loose particles. I found on
another web site that there may be a timing issue with the position of
the wheel and the lifting of the bottom of the paper tray. That did not
Monday, June 28, 2010
I have a refurbished 2430DL and it's served us well for almost
three years now. I recently began having problems with a
white line appearing on every colour all the way down the page(I think
it was the laser lens). I opened it up to see if I could fix
and I must have moved/broken/unplugged something, because now it won't
print anything. Am trying to find the service manual, if
has a copy.
Anywho, my main reason for posting was to advise that www.tonerrefillkits.com
sells toner refills for the 2430DL's, and they are cheap, good quality,
and awesome service. I have been using the same carts for all
three years now, just refilling them(yes I do clean them
between). It still prints high quality prints, and I only pay
about $140 Canadian for all four refills which are usually good for at
least 5000 copies, usually more though.
- Tuesday, July 20, 2010
What excellent advice! I just had this problem with my 2400W which
I have had a few years and just love. I had gotten sick of inkjets
clogging and failing because I hadnt used them often enough and this
printer has been a godsend. The advice here was clear and expert. The
images were a great help. The tip on getting the roller off was
fantastic as I'm sure I would have broken it otherwise. Well done to
you as I now have my working printer back in only a few minutes of
Thanks for confirming this works on the 2400W, too. I agree
that these printers are so much more dependable than the old inkjets.
They also seem to be cheaper to run. I rarely
cartridges any more... the laser cartridges last for much
than the inkjet cartridges.
- Friday, July 23, 2010
Wonderful! My wife bought a new printer because of the paper
jam, but that failed. I reinstalled the trusty Magicolor
followed your instructions and now it works like a dream.
thanks from across the pond in sunny England.
- Friday, July 30, 2010
A cousin also has a 2430DL which recently was developing feed
problems. Compressed air didn't work so I decided to carefully remove
the pickup roller and clean it. At first it's slightly unnerving to
click the vertical tab and lift it then slowly displace the
half-cylinder roller to the right then have the roller pop-up and
rotate to the left, but that's how it works. I noticed a glaze on the
rubber so isopropanol was used for cleaning and after reassembly the
printer was working fine. Scott S's proposal to use large
alcohol-saturated Q-tips to clean the roller in situ above and below
would seem to be a serviceable solution and I'll try that later. Thanks
Earl for making this forum available! BTW precisionroller.com still
markets the pickup roller for a total of US$20 and I ordered one for
G. Werner - August 1, 2010
Another Magicolor 2430 DL saved. Thanks so much.
Cleaning the pickup roller fixed our problem. Thanks again
the excellent photos. I easily performed the steps and the
printer immediately worked.
- August 11, 2010
The fix worked perfectly! Sincerely appreciate your
taking the time to post this solution! Too bad the
does not address any of these problems! Thank goodness for
internet and google!
- August 13, 2010
Thank you!! The part did not look dirty, wiped it off with
paper but did not fix, then wash it off with soap and water as you
recommended, worked perfectly!!!!!
August 31, 2010
Fantastic, I've had my printer for about 5 years and it recently
started not picking up the paper. This morning I was manuallly feeding
it in sheet by sheet.
Did the above worked a treat so far. thanks so
much other than this problem I've had nothing but great us from the
2340DL and now it can continue working. Brilliant!!
Koch Hansen - September 2, 2010
THANKS A LOT... I've been constantly swearing the last 6 months but now
it just works flawlessly again... you made my day :-)
September 3, 2010
Great solution to the 2400 series. I am struggling for years now
with my Minolta 2300 printer having exactly the same problems. Paper
folds, Paper Jams, Print area shifted down aprox 1 inch.
Unfortunately the 2300 series mechanism is quite different from 2400
series. Any suggestions from here??
September 11, 2010
I had the same problems for months and it went worse every week. I
was getting crazy and really was going to buy a new printer when by
chance I found your repair instruction. It really worked! Thousands
thanks from Stuttgart/Germany!!
September 12, 2010
Had this problem with my printer for the past month!!
I tried opening it and cleaning out the dirt and dust...no joy.
with a few tries I eventually managed to print what I needed. Anyway
today my step daughter wanted to print some collage work. The printer
totally refused to be coaxed into printing at all....
After browsing the internet I found this page!
I carefully removed the roller and cleaned it, although it didn't
really look dirty...reinstalled the roller and hey presto!!
Works like a charm now!
So thanks very much for the info!
Stratakos - September 16, 2010
Thank you! I've had a 2400W that has worked flawlessly for about 6
or 7 years then this started happening. I was about to purchase a new
printer when I found your post, and it did the trick!
- October 3, 2010
Thank you so much! Tried it on my 2430 and so far so good! Do you
know how many hundreds of people you have probably saved hundreds of
dollars in not having to replace their printers??? I really appreciate
your taking the time to post this. Thanks!
Thanks for all the comments! :-) It really makes me
happy to see so many people making use of the tips on this page.
Seattle - October 25, 2010
Internet - how cool. Cleaned the roller with rubbing alcohol
and it's working like a champ. Didn't even have to remove the
That's a good tip, Dave, thanks! I edited the guide above to
show your result.
- November 11, 2010
Thanks a million, our 2430DL has also been a life saver, we were
tired of replacing ink all the time, so far in the last 5 years, all we
have had to replace is the black toner!
Just recently started this misfeed nonsense your fix worked wonderfully.
Really can't thank you enough.
- November 22, 2010
I have been cursing this printer for five years. It has been
exceptionally fussy about what paper stock it will and will not accept.
Even when it accepts some weights of paper, it prints some of them
I tried your suggestion. Within six minutes, the beast had
been tamed. I wish I had seen this when you posted it. I could have
saved a lot of what is left of my hair.
Kimmo, Finland -
December 21, 2010
Hi, many, many thanks for the great tips! My Konica-Minolta 2400W
refused to feed paper long time ago and I almost bought a new one but
then I saw your site, and voilá! Works like a charm! Thank you!
Jackpine Gandy -
December 28, 2010
What a great site! These instructions were right on the money and
worked perfectly!! Thanks so much! I've bookmarked this site just to
help myself again if need be.
- January 10, 2011
Another Thanks. Fixed a 2400W right up. Thanks so
for taking the time to create the clear and detailed
- February 7, 2011
I removed the roller and cleaned it but in my case I am still
getting the Fatal Error Code 17H and I remove the jam and it contiues
to happen. Any ideas?
February 21, 2011
Another satisfied customer!
This had been driving me crazy for the last couple of weeks and after
cleaning with alcohol it is working perfectly again.
February 24, 2011
Wow! Excellent printer saved from the junk pile with a 5
fix. We were down to, "If you can't fix it -- Get rid of
it!" Saved by ElPerfecto.com! Thanks for creating
March 10, 2011
I had the same problem with my printer. I followed your directions
and now the printer is working great. Awesome! Many many thanks.
March 18, 2011
Thanks a million, I've enjoyed my 2400w for years, until it would
indicate a false jam under heavy print jobs. Popped the
out, cleaned it and it immediately fixed my problems.
- April 2, 2011
I tried dropping some liquid soap on a damp washcloth.
Without removing the part, I simply wiped clean the exposed part of the
rubber. I then gently rinsed and dried it. AND IT
Thank you so much. Saved me time, money and aggravation.
- May 18, 2014
Worked great for me, too! Thanks. Lightly pushing the roller to the
right, then lifting, made removing it easy. If cleaning doesn't work
for you, new rollers can be bought on eBay for less than $9
- Jun 24, 2014
Can anyone help me with the following problem? I was doing a craft
project with tissue paper glued to a regular sheet of copy paper. The
copy paper came out but the tissue paper didn't. Thinking the tissue
was probably in the diffuser, I bought another one but my magicolor
1600w still won't print has error flashing. Does anyone have any
suggestions? And by the way it was gift tissue and not bathroom tissue
as someone said where that should be used.
- August 20, 2014
Worked like a CHAMP! Thank you so much for your thorough and
unbelievably helpful information. You are the Man!
- October 2, 2014
Looking for a driver for my 2430dl using windows 7. I only can use my
printer with windows xp.
- January 22, 2015
Just cleaned my roller and made no difference. I get the
jam error occasionally but every print starts about 3 inches down the
page where the paper doesn't catch
February 27, 2015
AWESOME. I was about to give up and get a new
printer. Fixed it in about 2 minutes. Saved me a
couple hundred bucks. This printer has been a tank for over
10 years and hopefully I get another 10 years out of it.
Thanks for the info.
@Ted. Windows 7 and 8 drivers are on the Konica Minolta
Website. I just downloaded them and they work fine.
@ DaveM. For extra bonus I cleaned all my rubber rollers with
some alcohol. Mine had quite a bit of dust so maybe that will
help. Good luck.
Alex Mohr - September 3, 2015
looks like this may apply to the 1690mf as well, thanks!! mine seemed normal too
Linda Hankins - February 22, 2016
Thank you so much!!! Fixed my 2530DL in just a few
minutes. I so appreciate you taking the time to post this fix and
all of the comments.
I am glad to see people fixing their printers. My printer, the
one shown in this post, finally died with no apparent hope for repair
by my hands, from another problem not related to the media jam...
something about a fuser, I think. The printer lasted about 10 1/2
years, which I think is pretty good. I hope you all that still
have this printer will get more use from yours.
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